Sunday, July 27, 2008

We Pay A Lot For Service Like This

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I snapped this photo and found it intriguing on so many levels. First, it shows how nursing can be a very difficult job. The sign on the swing arm proclaims a weight limit of 440 pounds. It really was a symphony of coordinated moves to get my very sick patient out of bed and into a chair. Between the patient's physical pain, altered mental status, IV poll and foley catheter, it really was about a 15 minute process to move her three feet. These types of patients, the very sick, obese, old and terribly weak make up a large population of my patients. And they will only become more common as more grannies live longer. They are difficult to manage from a logistical stand point and very time consuming for nursing staff. And they certainly lead to work place injuries from lifting and moving.


In the ever worsening financial stresses being forced upon our system, one can see why nurses can feel overly burdened by very time consuming and needy patients while also trying to maintain a picture perfect paper trail of documentation that has overwhelmed their profession to much the same degree as physicians. They are burdened by constant staff shortages, high patient to staff ratios and conflicts with administration over forced over time and inadequate pay. When I wonder why the lab or chest x-ray I ordered four hours ago isn't done, it's because the nurse is busy taking care of things like this. Things that I as a doctor never have to worry about. I write the order to get out of bed and the nurses figure out a way to get it done. Nurses are angels. They are true heros in patient care. And they get shit on from all ends. It's really quite sad. When I find myself being short with a nurse, I have to constantly remind myself that we are on the same team and there is no excuse for it.

To add insult to injury, you wonder how CMS can institute a zero forgiveness payment policy on in- hospital falls and injuries. They are trying to tell me that this patient here should never fall. I can assure you, this patient, will fall. Whether it's during this orchestral maneuver by angel nurses, or sitting on the port-a-potty or trying to stand when nobody is around while delirious beyond all belief. These folks will fall.

My uncle just had knee surgery in Cairo, Egypt at a military hospital. I can assure you, this type of equipment would be a pipe dream for nursing staff there. It is but one of the many forms of technology that add to the cost of caring for really old sick people. Certainly makes for better care, but at a significant expense as well.

We will all bear the brunt of escalating health care costs as grandpa and grandma out live their natural mortality. These pictures are common place. This is American health care.

We pay a lot for service like this.

37 Outbursts:

Anonymous said...

Ahhh, Happy. The CMS didn't say that these patients won't fall. They know that they will. They just won't pay for it :D

Gonna try that next time I got to the Toyota dealership: I know that oil need to be replaced; I have just decided not to pay for it. Same logic...doesn't work very well, but that's the good ol' government for you!

Anonymous said...

Ok, let me see if I get this right:

People are living longer, so more technology is required and that is expensive.
Nurses are overburdened also because people are living longer.

What age do you suggest society should kill you so you are not imposing on the nurses? 70? 75?

Just curious.

Sara said...

I am a Registered Nurse who reads your blog regularly. What you wrote made me want to cry because it's obvious that you truly understand how difficult nursing is and how hard we try to work with our physicians and the other specialties to give our patients the best shot at a positive outcome. From the bottom of my heart, thank you for your understanding and compassion.

Toni Brayer MD said...

This photo really says it all, HH. Yes, you are so right about what nurses go through and how very difficult their jobs are. Anon 10:46 has missed the entire point. Believe me people DO live too long in debilitated states. Once you need a hoist to get you on the toilet, the quality of life is pretty grim. It ain't just about the $$$. If we really treated old people with dignity, we would stop heroics and make sure they are comfortable and loved.

Jenn said...

And since the alternative sucks, we all hope to live to be old. Sometimes we have to remember that may be us one day.

Anonymous said...

I get your point but what is your solution?

I have just had our elderly dog put down and have been pondering this same problem. As you know, euthenasia is not an option for humans.

I have to echo anontmous above. At what age do you think we should all be euthanised? To avoid all this expensive treatment and forcing you to do some actual work.

My daughter is a nurse so I am also sympathetic on that end but I cannot ignore the disdain in your commentary. People get old, dogs get old, it is not pretty. You will also (hopefully) get old too. Please try to be more loving to these older people, they were once young, pretty and slim and full of vigor. Aging is not pretty and they know this more than you do.

The major problem with your post is your attitude, I find it upsetting that you work in healthcare, perhaps this is not the best occupation for you.

Keith, RN said...

Thank you for recognizing and verbalizing the plight of nurses. Thanks also for recognizing that nurses do the invisible work that manifests your orders in the real world.

As the society ages and the Baby Boomers retire and age, we will need even more nurses and a more cohesive healthcare system. At this juncture, the future of American healthcare is bleak, and I am cynical about the chances of universal healthcare or other reforms in a country where we spend the highest amount per capita on healthcare with some of the worst outcomes.

Anonymous said...

Ok, me again from comment #6 above.

Am I just incredibly dense? I'm just not seeing the problem here.

Of course elderly people need more healthcare and use more healthcare $. This is true worldwide. Why is this seen to be such a problem in the US?

I have paid thousands and thousands of $ for health insurance for my family and we have used on average no more than $200 per year. If my premiums are being used to care for elderly sick people I am fine with that.

What you guys ought to consider is the following:
My husband had an "interaction" with an electric DIY tool, his finger was bleeding badly. We went to the ER and met with a PA. Without even looking at his finger the PA requested an x ray. We protested but he fed us some BS about bone infection so we caved.

Several hours later we were seen by another PA, this one was obviously much more competent. She cleaned the finger thoroughly and sent us home with antibiotic cream. Total bill? A tad over $700 (we had to pay the $500 deductible). Now this was a waste of money primarily caused by the first PAs lack of competence and also laziness.

It really makes me wonder about who the culprits really are in the wastefullness of healthcare money. Is it the PAs/doctors who order unnecessary teats due to lack of experience or incompetence or fear of being sued?

If my comments are harsh I aploogize but in my opinion the healthcare providers are primarily responsible for the appaling cost of healthcare in the US.

Anonymous said...

Great job on the non sequiturs above, guys. Way to completely miss the point just to post a random rant that has nothing to do with his post.

And imagine that.....the ranters aren't in the healthcare field. Those of us who are understand and appreciate the thought.

Frank Drackman said...

OK, I know Medical Equiment has an automatic 200% Markup, but that thing is basically the same as the Engine Hoist I used for my small block Chevy.

Star Lawrence said...

Check out my blog--http:healthsass.bhlogspot.com. Yes, my 90-yr-old mother must be a PITA, but a hospital got paid every step of the way, I am sure. Not as much as you would have wanted, I am sure, Dr. H.

Star Lawrence said...

Ooops...http://healthsass.blogspot.com. Sleep-deprived from this.

Star Lawrence said...

Gosh, an overweight person (I personally fear the hoist) is like hauling an engine out of a Chevy. You people belong over at the fat haters blogs at the NYT. Charming. Hope YOU never get sick or weak...but you know, in the end, nobody healthens to death.

Anonymous said...

I bet your patient is really happy to have her picture pasted all over the web, eh?

michele said...

Gosh, a lot of hostility over a very kind tribute to the difficulties of being a nurse. I for one appreciate it. Thanks, Happy.

The Happy Hospitalist said...

This is just weird.
Seriously.

Pink said...

I agree, Happy. Those folks posting above? CLUELESS! This is NOT ABOUT you and your granny and momma; this is about HEALTHCARE, the COSTS, and the PEOPLE who provide it. God, it's no wonder people want to elect Obama. They can't see the forest for the trees.

Sad, weird, and delusional, indeed.

Anonymous said...

Anonymous
"Great job on the non sequiturs above, guys"

I do get the point(s0 of the post.

1. obese elderly people cost the US healthcare system lots of money.

2. He is paying a tribute to nurses for all the hard work they do.

3. There was a very palpable disdain in the post for elderly obese people. This is the part I cannot forgive.

I am not at all obese but I do have an elderly mother (not obese either) and when/if the time comes that she needs to be admitted to hospital I want her to be treated with the respect she deserves.

That is what upsets me about this post.

Nobody is without demons....for some it is druga, for others it is alcohol, others food and others smoking. Heck, my doctor is obese from time to time, she clearly struggles a lot with her weight. But, she has been a wonderful doctor to me and I do worry about her health but I would never think less of her because of her obesity.

The Happy Hospitalist said...

sorry anon 0139, wrong again, like all the other haters above.

No disdain on my end for old people or fat people or any people. This was an observation.

A reality of why health care is so expensive. Eventually, when we run out of money to pay for this, the nurses will all quit, file for disability and patients will live out their final weeks and months at home, like they do in so many other countries around the world.

Anonymous said...

I guess if he'd described a similar population of "time consuming" and "needy" patients that just happened to be newborns, none of the malcontents above would blink an eye. It's people who are looking to be offended and INFER meaning that is not there.

Where you people are getting the ulterior message is beyond me.

BTW, I'm anon from comment #9 as well.

free.99/lb said...

2 words....Soylent Green.

/another happy hospitalist
//i think...

Anonymous said...

Thank God you are not my doctor. You are truly sick.

Anonymous said...

a RN here. I was going to just say "amen", but considering the post above mine, I'll just say thanks to HH!

Imagine the level of difficulty when your patient is > 400 pounds. Does this mean that I'm callus and indifferent to the needs of heavy patients? No. But I will tell you that giving a bed bath to an individual that weighs 450 pounds is... well... challenging.

The Tired Hospitalist said...

Leaving aside the squabbling nonsense, it was a good post and actually based in the reality of what goes on.

You can't make everybody get it.

NurseExec said...

I didn't bother reading all the comments, I just wanted to stop by and say thank you for getting it.

Pink said...

Let me clarify, THOSE people who want to elect the Obamanation. His forest obviously has magic little money faeries that live in money trees.

The fact exists, no amount of "national healthcare or universal healthcare" will come to fruition if there aren't doctors and nurses willing to participate for pennies.

Or let me clarify, those doctors/nurses who can speak a lick of English...

Good luck with that, you socialists.

girlvet said...

thank you from a tired nurse...

Anonymous said...

Another nurse saying thanks for understanding.

Anonymous said...

Amazingly--and what the hell does that have to do with it--some of us found Happy's disdain abhorrent and far more than a commentary on the cost of equipment AND we still cannot stand Sen Obama. Holding two thoughts at the same time, not stupid, what are the odds?

Sabra said...

I have been an RN for over 33 years (which by the way, makes me an aging baby boomer) and HH is one of the very few physicians who gets it. Nurses and ancillary staff work hard, long, and often frustrating hours trying to give the absolute best care we can under very difficult circumstances.
Everything HH has said is factual. He has shown a very real,caring side of a physician, I have not often seen.
I hope more physicians read it and maybe stop to think the next time, before they start screaming, ranting, calling names, hanging up on a nurse, threatening a nurse and stand back and THINK before they open their mouths. It would be wonderful too, if hospital administrators, managers and others who have power to acknowledge what he's said.

Thank you HH for a truly great blog!

Anonymous said...

blah blah blah I can't believe you're a doctor blah blah blah after spending hundreds of thousands of dollars and thousands of hours, you should find another profession blah blah blah.

You have some real idiots who comment on this blog, and not surprisingly, very few of them are ever in health care. Just the outside whiners.

Anonymous said...

A doctor who actually gets it . . . what's the world coming to?!

Thank you, from another tired baby boomer RN.

CountyRat said...

HH, thank you for noticing. That doesn't happen for us very often.

By the way, gentle reader, there is not a hint of disdain in HH's comments. What you are picking up on is frustration, and sadness, not disdain. Of course we do not want to kill or patients! Do you think we studied so long, and work so hard so that we can hurt people? We feel real pain for the people we care for, and hate doing things that hurt them more because some empty lab coat with a clip board from JCAHO says we have to. Damn it! If we were the kind of people who did not care whether we hurt people or not, we would have gone to law school instead of nursing school or medical school. The hours are better and clothing stays cleaner.

Last point and then I will go away. To those of you who hold HH and others of use who feel as he does in contempt; how many times a month do you cry yourself to sleep over someone you met at work? How many times a month do you wake up with nightmares about failing to take good care of the people you contact at work? If your answer is "not often" or "never" then, while I am sure that you are lovely people and fine citizens, you do not have the first, faint, clue what our work costs us. PLEASE JUST STOP IT!

CountyRat said...

Anonymous said...
"Thank God you are not my doctor."

Well, Anonymous, I am glad to read that you and HH agree on one thing at least.

me_lewis said...

Thank you, Dr. Happy. As another Baby Boomer RN, I would say to those out there who are not nurses: You have NO idea. In my last ICU job, in a 12 bed southern state ICU, 6 of 12 beds would be filled with patients exceeding 250 lbs - and some exceeding 300, 400 and even 500 lbs. There is a reason that the profession of nursing has the highest rate of back injury of any profession.
Giving just barely adequate hygiene care, not to mention turning to prevent skin breakdown, etc, takes FIVE or more people with some patients who are now common phenonmenons in all hospitals.Many hospitals invest little to no thought or technology in easing this situation for either patient or nurse. We had ONE patient care tech running between two different critical care units, each with 12 patients -the combination of the two units yielding together TWELVE morbidly obese and some GIANTLY obese persons. This is not "obesity disdain" or " obesity hatred." This is fact. The Baby Boomer nurses caring for these patients would be literally exhausted and dripping in persperation just TRYING to give these patients basic care. I am 55, have no health issues, go to Curves exercise 3 times a week and practice Tang Soo Do karate. I am an average weight (BMI 23) for my height. My "loves" in nursing have been: Critical Care, Public Health and Psych. As of 2006, I will no longer be practicing in Critical Care. I plan to live well - not disabled by a preventable injury. So, goodbye to trying to care for giant persons with inadequate staff and equipment. After 25 years of uphill battle, enough is enough.

me_lewis said...

Thank you, Dr. Happy. As another Baby Boomer RN, I would say to those out there who are not nurses: You have NO idea. In my last ICU job, in a 12 bed southern state ICU, 6 of 12 beds would be filled with patients exceeding 250 lbs - and some exceeding 300, 400 and even 500 lbs. There is a reason that the profession of nursing has the highest rate of back injury of any profession.
Giving just barely adequate hygiene care, not to mention turning to prevent skin breakdown, etc, takes FIVE or more people with some patients who are now common phenonmenons in all hospitals.Many hospitals invest little to no thought or technology in easing this situation for either patient or nurse. We had ONE patient care tech running between two different critical care units, each with 12 patients -the combination of the two units yielding together TWELVE morbidly obese and some GIANTLY obese persons. This is not "obesity disdain" or " obesity hatred." This is fact. The Baby Boomer nurses caring for these patients would be literally exhausted and dripping in persperation just TRYING to give these patients basic care. I am 55, have no health issues, go to Curves exercise 3 times a week and practice Tang Soo Do karate. I am an average weight (BMI 23) for my height. My "loves" in nursing have been: Critical Care, Public Health and Psych. As of 2006, I will no longer be practicing in Critical Care. I plan to live well - not disabled by a preventable injury. So, goodbye to trying to care for giant persons with inadequate staff and equipment. After 25 years of uphill battle, enough is enough.

Anonymous said...

wow, the non medical commenters really did miss the point of the post. It's not that there is no compassion for needy elderly patients, or obese patients, it's that with people living longer do to medical technology and advancement people in the hospital are more debilitated and sick than they were 20 years ago, and with increasing patient to nurse ratios, and time contraints as listed above, and the new policies stating that these patients should never fall, even when they have a multiple hx of falling at home, and have suffered fractures, and repeated surgeries, and are old and most of the time confused, or delerious trying to get out of bed by themeselves, also we can only use restraints as a last option regarding saftey. We must first use other measures until all options are exhausted . The point is that it can be very challenging to meet the expectations that are set forth by governing parties. There is no lack of empathy or compassion for the ill or sick. Yes, quaility of life can be compromised that late in the game of life, but it is not up to us when someones life is no longer worthy of living despite being terminal, that is why there is living wills, and discussions with family and patients regarding their wishes.