How To Get What You Want

Here's a chapter from it, exclusively on The Consumerist, detailing how he was able to turn a disappointing experience at the Ritz-Carlton in Hawaii into a long-term stream of room upgrades, comped meals, and decidedly above and beyond customer service...

When we went to Hawaii two years ago, my wife cried our way into a $1,500 a night suite. She was brilliant.

This professional letter writer (seriously?) explains how else to do it at the Consumerist